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Snapback Health
Patient Recovery Portal
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Sign in to access your personal recovery portal.
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Welcome to Snapback Health
How would you like to start?
Sample data only — no real patient information. You can watch the walkthrough later from the demo bar.
Are you a clinic evaluating Snapback Health?
Invalid access code. Contact john.oshea@snapbackhealth.com for access.
Create your account
Set up your personal recovery portal with your care team.
Used only for recovery reminders if you opt in below. We never share your number.
Ask your care team for your clinic code if you do not know it.
Please review and accept the consent above to continue.
Already have an account?
What are we treating?
Choose whether you're having a procedure or managing a condition, then select it so we can personalize your plan, instructions, and care team guidance.
When was your procedure?
Enter the date of your surgery or procedure and we will automatically calculate what day of recovery you are on.
Calculated recovery day
Pre-op mode
Your procedure is coming up. We will show you pre-op preparation instructions and checklists to get you ready.
CMS Reporting Fields
These optional fields help your clinic meet CMS Medicare reporting requirements for joint replacement outcomes.
Dashboard
Good morning, Sarah · Total Knee Replacement
Recovery portal——
🔔
Message from your care team
Your provider has sent you an important message
1 new
🎉
Milestone reached!
Keep up the great work!
SB
Snapback Health
Welcome back!
Loading your recovery overview...
Recovery score
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calculating...
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recovery day
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day streak 🔥
0/8
cups water
Today's recovery tip
Loading your personalized tip...
🔥 Login streak
0 days
Log in every day to build your streak!
Health insight
Start your daily check-in and your recovery trends will appear here.
Today's care checklist
0 / 0
Recent activity
Snapback Health
Post-op care
Your personalized recovery instructions updated for where you are right now.
✓ Contact the clinic to schedule your follow-up appointment. Your provider will advise whether it can be done virtually or in-clinic.
Current phase instructions
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Keep incision dry for 48 hours
Elevate limb above heart level when resting
No driving for 2 weeks
Ice 20 min on / 20 min off for swelling
Begin prescribed range-of-motion exercises
Call clinic if temperature above 101°F
Shower with waterproof bandage cover
Warning signs
Call us immediately if…
Fever above 101°F
Call clinic immediately:
Increased redness or warmth at incision
Take a wound photo and alert your care team
Swelling that gets worse after day 3
Alert your care team in the app
Unusual discharge from incision
Take wound photo immediately
Chest pain or shortness of breath
Call 911 immediately
Recovery timeline
Days 1–7
Rest, elevation, wound care, begin gentle exercises
Days 8–14
Increase walking, suture check, follow-up with your provider
Track every dose and never miss a medication. Always take with a light snack.
⏰ Your dose schedule
Due now
Built automatically from when you last took each medication and how often it's prescribed. Log a dose and the next one is timed for you.
Times follow the schedule your care team prescribed. Don't take doses early or double up — if your medication isn't controlling your symptoms, call your clinic at .
🔔 Dose reminders
Get a text or email the moment each dose is due — timed from when you last logged it — with a one-tap link to log it.
💊 My medications
0 medications
💊
No medications added yet
Tap Add a medication above to add your prescriptions. You can mark each one as taken every day.
📌 Request a refill
Running low on a medication? Send a refill request directly to your care team. To add a new medication to your tracker, use the Add a medication button at the top instead.
⚠️ Only medications prescribed by your orthopedic care team can be refilled here. For medications from other doctors (blood pressure, diabetes, etc.), contact the prescribing provider or your pharmacy.
✓ Refill request sent! Your care team will follow up with you shortly.
Add a medication
Snapback Health
Daily check-in
Log your pain, temperature, and glucose every day. Your history is saved automatically.
🌡️ Fever alert: Your temperature reading is above 101°F. Please call the clinic at or go to the ER if you also have increased pain, redness, or wound discharge.
🩸 Glucose alert: Your blood glucose reading is above 180 mg/dL. Monitor closely and contact your physician if readings stay elevated.
⚠️ Pain alert: Your pain level is 8 or above. If your pain medications are not controlling this, please call the clinic at .
Latest glucose
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No readings yet
Latest pain
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No readings yet
Latest temp
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No readings yet
Latest weight
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No readings yet
Latest BP
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No readings yet
Latest heart rate
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No readings yet
Total readings
0
logged so far
Log a new reading
Now
Normal: 70–140 mg/dL
0 = no pain · 10 = worst pain
Normal: 97–99°F · Call us if above 101°F
Track trends over time
/
Systolic / diastolic
Resting: 60–100 bpm
✓ Reading saved!
🚽 Bowel movements
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Constipation is very common after surgery, especially while on opioid pain medications. Track your daily bowel movements so your care team can help if needed.
Today:
Not logged
⚠️ 3+ days without a bowel movement? This is common after surgery. Try: drinking more water, walking, prune juice, or over-the-counter stool softeners like Colace. Call your care team if it has been 4+ days or if you have abdominal pain, bloating, or vomiting.
💤 Sleep
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Sleep quality affects healing — poor sleep correlates with slower recovery and increased pain. Track last night's sleep below.
Last night:
Not logged
hours
⚠️ Poor sleep is common after surgery. Try: take pain meds 30-45 min before bed, keep limb elevated, sleep in recliner if back pain is an issue, avoid caffeine after 2pm. Talk to your care team if you have not slept well for several nights in a row.
Reading history
0 readings
No readings logged yet. Add your first reading above.
Snapback Health
Wound scan
Upload a photo of your incision for AI-assisted healing observation. Not a medical diagnosis.
⚠ Important: This AI tool is for informational purposes only and is NOT a medical diagnosis. Always contact your provider or the clinic if you have concerns about your wound.
🚫 Wound infection symptoms?
Days 1-90
Check any symptoms you are experiencing at your incision site right now. This uses CDC NHSN surgical site infection criteria.
No symptoms? You can skip this. Only submit if you are experiencing these signs.
✓ Report sent to your care team
Your provider has been notified and will follow up.
Upload wound photo
0 scans today
Take a clear, well-lit photo of your incision site. The AI will describe what it observes — redness, swelling, healing progress. Photos are not stored and are only used for this session.
Tap to upload a photo
JPG, PNG — clear and well-lit
AI observation
Latest scan
No photo uploaded yet.
Upload a photo to get an AI observation of your wound.
🔍
Analyzing your photo...
AI is reviewing the image. This takes about 10 seconds.
This is an AI observation only — not a medical diagnosis. If you see signs of infection (increasing redness, warmth, discharge, fever above 101°F) contact the clinic immediately at .
Unable to analyze photo. Please try again.
Recovery Assistant
Instant answers about your recovery from our AI assistant, any time of day. Concerning symptoms are flagged for your care team.
Ask a question
Available 24/7
Recovery Assistant is an AI tool — not a nurse, doctor, or licensed healthcare professional. It answers general questions about your recovery program and does not provide medical advice or diagnosis. For questions about your specific condition, contact your care team. In an emergency, call 911.
Demo mode — this is the live AI assistant, running on sample patient data. Answers use the selected procedure and recovery day, so try switching those and asking again to see how the guidance changes. Usage is rate-limited in demo.
Urgent concerns: call the clinic at . Trouble breathing, chest pain, or stroke signs: call 911
📞
For urgent concerns
Call your clinic directly
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Life-threatening emergency? Call 911
Common questions
Nutrition & hydration
Log your meals and water intake every day. Everything is saved automatically.
Calories today
0
of 1,800 goal
Meals today
0
logged today
Hydration
0/8
cups today
Days logged
0
total days
Log a meal
Now
✓ Meal saved!
Hydration tracker
Tap each cup as you drink an 8oz glass of water. Resets each day.
0 of 8 cups today
Hydration tip
8 cups of water daily reduces infection risk and helps flush anesthesia. Aim to hit your goal every day.
Today's meals
0 cal
No meals logged today yet.
0 of 1,800 calories
Full meal history
No meals logged yet.
Snapback Health
My appointments
Track your upcoming clinic visits and follow-ups.
Snapback Health
Feedback & reviews
Your feedback helps the clinic improve and helps future patients find the right care.
⭐
Feedback submitted — thank you!
Your care team has received your feedback.
⭐ Patient satisfaction survey
7 questions · 2 min
Help your clinic improve care and meet CMS patient satisfaction reporting requirements. Your feedback matters.
Rate your experience
Overall experience
★★★★★
Care team
★★★★★
Nursing care
★★★★★
Comments
🌟 Thank you for the great rating!
Would you mind sharing your experience on Google? It helps other patients find great care.
Your feedback goes directly to the clinic team.
❤️ We appreciate your reviews and feedback to continue to improve our patient care.
Snapback Health
Exercise tracker
Your personalized recovery exercise plan. Mark each one complete as you go.
Sessions logged
0
Done today
0
Day streak
0
Current phase
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Loading your exercise program...
Snapback Health
Reminders
Set up daily reminders so you never miss a medication, exercise, or check-in.
Enable push notifications
Off
Allow this site to send reminders to your phone — even when the browser is closed. Works on Android with Chrome.
iPhone users: Tap the Share button at the bottom of Safari, tap Add to Home Screen, then open the app from your home screen and tap Enable reminders.
✓ Reminders are enabled on this device
Daily check-in reminders
Get a one-tap daily check-in link so your care team can follow your recovery. Turn each channel on or off.
⭐ This is the most important reminder to keep on.
Checking in every day keeps your recovery profile up to date, lets your care team see how you're doing, and earns you the most achievement awards.
Email check-in
A daily check-in link sent to your email.
Text check-in
A daily check-in link sent by text. Requires a mobile number.
Your daily reminder schedule
Toggle reminders on or off and set the time that works best for you.
Reminders only send while notifications are enabled on this device. To disable, go to your browser or phone notification settings and block this site.
Account
Manage your account, password, and sign-in.
Take the tour again
A quick reminder of what you can do here.
Your information
Name
—
Email
—
Account created
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To update your name or email, contact your care team.
Messages & alerts
Messages from your care team and recovery alerts. Acknowledged items stay here so you can review them anytime.
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Phone number
Used to send SMS recovery reminders. US numbers only at this time.
Enter a 10-digit US phone number. Leave empty to disable SMS reminders.
Change password
For your security, you will need to enter your current password.
Tip: A passphrase like "sunset-marathon-coffee-glacier" is both stronger and easier to remember than a complex short password like "P@ssw0rd1!"
Download your data
Under the HIPAA Privacy Rule (45 CFR § 164.524), you have the right to obtain a copy of the protected health information we hold about you. Click below to download a complete copy as a JSON file.
Your download will include:
Profile information (name, contact info, procedure)
Survey responses (PROMs)
Pain, activity, sleep, and bowel movement logs
Wound scan photos and AI assessments
Exercise and meal logs
Recovery achievements (badges)
Consent records
Provider messages
Adverse events you have reported
Your data will be downloaded directly to this device. The download itself is logged for compliance purposes but the data file is not retained on our servers after download.
Sign out
Sign out of your account on this device.
Provider Dashboard
Patient overview and alerts for your practice.
⬆ Import patients from CSV
CSV format required
Your CSV must include these columns: first_name, email, procedure, procedure_date
Optional: last_name, phone, date_of_birth
Download the template below for a ready-to-use format.
Procedure codes
tkr — Total Knee Replacement
tsr — Total Shoulder Replacement
acl — ACL Reconstruction
roto — Rotator Cuff Repair
esi — Epidural Steroid Injection
mbb — Medial Branch Block
rfa — Radiofrequency Ablation
carpal — Carpal Tunnel Release
📄
Drop your CSV file here
or click to browse
Preview
Importing patients...
+ Invite a patient
Send an invitation email to a patient with a direct link to create their Snapback Health account. Their profile will be pre-linked to your clinic.
Used to confirm patient identity in the provider portal.
⚠️ Alerts requiring attention
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Total patients
-
Readmissions 30d
-
Active alerts
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Not logged in 3+ days
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Active today
🏭 CMS PRO-PM Compliance Dashboard
KOOS Jr. & HOOS Jr.
CMS requires 50% PROM completion for TKA/THA patients or Medicare reimbursement is reduced across ALL claims. Mandatory submissions begin September 30, 2026.
KOOS Jr. / HOOS Jr. completion rate
—%
0%50% required100%
—
Eligible patients
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Surveys complete
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Still needed
Data formatted for CMS THA/TKA PRO-PM submission. Pre-op collection within 90 days pre-surgery, post-op between Days 300-425.
💬 Patient messages
0 unread
No messages from flagged patients.
All patients
Loading patients...
Patient
DOB —
💬 Send message to patient
This patient has an active alert. You can send them a direct message.
Snapback Health — guided walkthrough
Narrated by John O'Shea, PA-C · Founder
RTM billing queue
Closed periods that met the data or time threshold. Check off each one after you have billed it in your own billing system.
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Device-supply codes (98977 / 98985) are counted over a rolling period from the patient’s RTM enrollment date. Management codes (98979 / 98980 / 98981) are counted per calendar month and require at least one real-time interactive communication. Suggested codes are a starting point for your biller, not a claim. Verify against your payer’s rules.
DEMO MODE
👁 PATIENT PREVIEWThis is what your patient sees — sample data
🎲 Configure demo clinic
Set up the portal for your pitch. All changes apply instantly — patients and providers will see this clinic's branding.
Quick presets
Accent color
SB
Good morning
Welcome back!
Your recovery portal is ready.
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Day
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Score
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Streak 🔥
Today's recovery tip
Loading your personalized tip...
Reported issues
Problems reported by patients through the app. Review and resolve each issue.
New
0
High severity
0
Resolved
0
Total this month
0
All reports
Loading reports...
RTM billing report
Monthly RTM billing readiness by monitoring days and management time. MSK device supply: 98985 (2-15 days) or 98977 (16-30 days); treatment management: 98979 / 98980 / 98981.
Once per episode of care (needs ≥2 monitoring days)
$21.71
98985 NEW
MSK device supply — 2–15 days of data
Once per 30-day period
$40.08
98977
MSK device supply — 16–30 days of data
Once per 30-day period
$40.08
98979 NEW
Treatment management — 10–19 min/month
Once per calendar month
$26.39
98980
Treatment management — first 20 min/month
Once per calendar month
$54.11
98981
Treatment management — each additional 20 min
Add-on to 98980 only
$41.42
Live contact required: the management codes (98979 / 98980 / 98981) require at least one real-time phone or video interaction with the patient each calendar month. Texts, chat, and emails do not count toward that requirement.
• Device codes are mutually exclusive — bill 98985 (2–15 days) or98977 (16–30 days), never both in a 30-day period.
• Management base codes are mutually exclusive — 98979 (10–19 min) or98980 (20+ min); 98981 only stacks on 98980.
• Only one clinician bills RTM per patient per 30-day period; RTM and RPM cannot both be billed in the same month.
• Figures are 2026 national averages (non-facility); actual payment varies by locality (GPCI), MAC, and payer.
Select a month to view RTM-eligible patients.
Snapback Health
My progress
Your recovery journey visualized over time.
Pain score over time
Lower is better · Scale 0-10
Recovery milestones
Snapback Health
Achievements
Earn badges as you crush your recovery goals.
Snapback Health
Outcome surveys
Clinically validated surveys that track your recovery progress over time.
Snapback Health
Pre-op preparation
Everything you need to do before your surgery. Check off each item as you complete it.
🎉
Milestone reached!
Keep up the great work!
🔥 Login streak
0 days
Log in every day to build your streak!
Important reminder
Complete all items on this checklist before your surgery date. If you have any questions, call your clinic — your care team is here to help you prepare.
2 weeks before surgery
Start now
Stop taking blood thinners (aspirin, ibuprofen, Advil) — ask your provider first
Complete all pre-op lab work and imaging ordered by your provider
Get medical clearance from your primary care doctor if required
Fill all post-op prescriptions so they are ready when you get home
Arrange for someone to drive you home and stay the first night
Arrange time off work — discuss duration with your provider based on your job type
Begin prehab exercises — see the My Procedure section for your surgery type
1 week before surgery
Coming up
Prepare your home recovery area — recliner, bedside essentials, easy access bathroom
Buy ice packs or a cryo-cuff — you will need them daily for weeks
Set up a raised toilet seat if needed (especially for knee and hip patients)
Remove rugs and trip hazards from your home
Prepare easy meals and snacks in advance or arrange meal delivery
Wash the surgical site with antibacterial soap the night before and morning of surgery
Night before surgery
Critical
Nothing to eat or drink after midnight. This includes water, gum, and mints. Violating this rule will cancel your surgery.
Nothing to eat or drink after midnight — no exceptions
Shower with antibacterial soap — do not shave the surgical area
Lay out loose comfortable clothing for surgery day
Take only medications approved by your provider with a small sip of water
Set your alarm — arrive at the time given by the clinic
Get a good night of sleep
Day of surgery
Surgery day
Do NOT eat or drink anything — unless otherwise allowed by surgical schedulers
Wear loose comfortable clothing — shorts or button-up shirt depending on surgery
Leave jewelry, valuables, and contact lenses at home
Bring your photo ID and insurance card
Bring a list of all medications you currently take
Have your driver drop you off and be available to pick you up
Bring this app — you will receive your post-op instructions through it
What to bring to the hospital
Photo ID and insurance card
Required for check-in
Medication list
Write down every medication and dosage you take
Loose comfortable clothing
Shorts for knee and ankle, button-up shirt for shoulder
Slip-on shoes
No laces — you will not be able to bend to tie them after
Charged phone
To reach your driver and access this app post-op
A trusted person
Must stay in the building — you cannot leave alone
Fasting guidelines
No exceptions
After midnight — STOP all of these
Solid food of any kind · Milk and dairy · Orange juice and pulpy drinks · Alcohol · Gum and mints · Hard candy
Up to 2 hours before — ONLY these
Clear water · Black coffee (no cream or sugar) · Clear apple juice (if approved by surgery center) · Clear broth (if approved by surgery center)
Approved medications with a sip of water
Only medications specifically approved by your provider. When in doubt, call us at .
Prepare your home before you leave
Set this up in advance
Bedroom setup
Bed at easy height to get in and out
Extra pillows for elevation
Phone charger within reach
TV remote and entertainment ready
Recliner available (especially shoulder patients)
Bathroom setup
Raised toilet seat (knee patients)
Shower chair or bench
Grab bars or handrails if possible
Non-slip bath mat
Waterproof bandage covers for shower
Kitchen and living area
Easy meals prepped or delivery planned
Frequently used items at waist height
All rugs and trip hazards removed
Medications and water on nightstand
Ice packs in freezer and ready to use
My Procedure
Loading your procedure information...
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Recovery day
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Full recovery
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Procedure type
Add appointment
Log activity
Report a problem
If something is wrong with the app or you experienced any safety concern, please let us know so we can investigate and improve.
⚠️ If you are having a medical emergency, call 911 immediately. This form is for reporting app or care issues only.
Thank you — your report was received. We will review it within 24 hours.
🎙️ Quick log
Say or type your readings — I'll fill them in for you
Try saying:
📊 Vitals: "Pain is a 4, temp 98.6"
💊 Medications: "Took my Norco at 8am"
🚽 Bowel movement: "Had a BM today"
🏃 Exercises: "Did my heel raises and ankle pumps"
🚶 Activities: "Walked 20 minutes today" or "Biked for 30 min"
🍽️ Meals: "Had eggs and toast for breakfast"
💤 Sleep: "Slept 6 hours, woke up twice from pain"
🎯 Combined: "Slept 7 hrs, pain is 3, had eggs for breakfast"
🎙️ Listening... tap mic again to stop
🤔
Reading your message...
Confirm these readings
✓ Saved to your readings!
☀️
Good morning!
A quick 30-second check-in helps your care team track your recovery. You can voice-dictate or tap your answers.
We'll check:
😊 How you're feeling
💤 Last night's sleep
📊 Pain & temperature
🚽 Bowel movement
💊 Morning medications
1 of 5
🎙️ Voice 1 of 5
How are you feeling today?
Try: "I feel pretty good" or "kind of rough"
✓ Already logged today — feel free to skip
🎙️ Listening... tap mic again to stop
🤔
Understanding what you said...
✅
All set!
Which ankle cartilage surgery did you have?
These operations have very different instructions for when you can put weight on your foot — anywhere from 2 weeks to 8 weeks off it. Pick the one that matches what your surgeon did.
⚠️ Not sure which one you had? Please don’t guess. Call your clinic and ask — walking too early on some of these can damage the repair. You can use the safe option at the bottom in the meantime.